Shipping policy
Lightlogy ships globally with full transparency. The table below summarizes our key shipping terms at a glance.
| Topic | Details |
| Processing Time | 1–3 business days (Mon–Fri) |
| Fulfillment Origin | Shenzhen, China |
| Free Shipping Threshold | Orders ≥ $49.99 USD |
| Standard Shipping Fee | $5.99 USD (orders under $49.99 USD) |
| Duties & Taxes | Prepaid by Lightlogy (DDP) — no extra charges at delivery |
| Tracking | Emailed at dispatch; live updates within 48 hours |
| Support | support@lightlogy.com · Reply within 24 hrs (Mon–Fri) (PT) |
1. Processing & Dispatch
Orders enter fulfillment within 1–3 business days of placement. A shipping confirmation with tracking number is sent by email once dispatched. Orders placed during Chinese public holidays may experience a brief delay.
2. Shipping Rates
| Order Value | Shipping Fee | Coverage |
| ≥ $49.99 USD | Free | All supported regions |
| < $49.99 USD | $5.99 USD | All supported regions |
3. Supported Destinations & Transit Times
| Region | Countries / Notes | Estimated Transit |
| United States | Continental US only (excludes AK, HI, territories, APO/FPO) | 3–12 business days |
Transit times are estimates and may vary due to customs clearance, carrier capacity, or peak-season demand.
4. Duties & Import Taxes
All orders ship DDP (Delivered Duty Paid). Import duties and taxes are fully covered by Lightlogy. The amount shown at checkout is your final charge — no surprise fees at the door.
5. Address Changes & Returned Packages
| Scenario | Policy |
| Address modification | Not possible once order enters processing (~12 hrs after placement) |
| Package returned to sender | $10 USD re-dispatch fee applies; original shipping fee is non-refundable |
6. Missing or Damaged Items
If your tracking shows "Delivered" but the parcel hasn't arrived, or if items arrive damaged, contact us within 7 days of the confirmed delivery date. We will investigate with the carrier and issue a replacement or refund.
7. Contact & Support
| Channel | Details |
| support@lightlogy.com | |
| Response Time | Within 24 hours (Monday–Friday) (PT) |