Refund policy
Lightlogy stands behind every product we sell. This page outlines your options if something isn't right with your order.
| Topic | Key Terms |
| Return Window | 30 days from carrier-confirmed delivery |
| Cancellation (pre-shipment) | Full refund available |
| Cancellation (post-shipment) | Not possible — follow return process instead |
| Restocking Fee | None |
| Refund Timeline | Inspection within 3 business days; credit in 1–5 business days |
| Exchanges | Not offered — return for refund, then place a new order |
| Support Email | support@lightlogy.com (reply within 24 hrs, Mon–Fri) (PT) |
1. Return Eligibility
To qualify for a return, all of the following must apply:
| Requirement | Details |
| Timeframe | Request submitted within 30 days of delivery date |
| Item Condition | Unused, unworn, unaltered, and resalable |
| Packaging | Original packaging, tags, and accessories included |
| Proof of Purchase | Order number from Lightlogy.com required |
2. Return Shipping Responsibility
| Return Reason | Shipping Paid By | Restocking Fee |
| Defective / Damaged / Wrong item | Lightlogy (prepaid label provided) | None |
| Change of mind / Customer remorse | Customer | None |
3. Non-Returnable Items
The following are not eligible for return:
- Items damaged by unauthorized disassembly, repair, or intentional misuse
- Products purchased from third-party retailers or unauthorized platforms
4. How to Return
- Contact us at support@lightlogy.com with your order number and photos/videos of the issue (if applicable).
- Await approval — our team will send return instructions. A prepaid label is provided for quality-related returns.
- Pack securely and include your order slip inside the parcel.
- Share tracking — send us the return tracking number. Refunds cannot be processed without a valid tracking number.
⚠️ Important: Do not ship to the address on your original package. That is a logistics hub and cannot accept returns. All returns must go to our designated warehouse in Shenzhen, China. The correct address will be provided upon approval.
5. Refund Processing
| Stage | Timeframe |
| Return inspection | Within 3 business days of receipt |
| Refund to original payment method | 1–5 business days after approval (varies by bank) |
You will receive an email notification once the inspection is complete, whether approved or declined.
6. Refund Not Received?
If your refund hasn't appeared after the expected window, check the following in order: your bank account balance → your credit card statement → your bank's processing times. If the issue persists, contact us at support@lightlogy.com.